🧾 Points & refund policy
Effective 6 November 2026
In short
- Shop items are digital files you can download right away, so we don't refund points for a change of mind
- If a file is broken, won't open, or isn't as described, tell us within 7 days. We'll fix the file or refund the points in full
- If you topped up and points didn't arrive, or you were charged twice, send us the slip within 30 days. We'll add the points or refund you
🎁 Items redeemed with points
- Refundable: broken or undownloadable files, missing files, items that don't match the shop picture or description, items we removed before you could download them
- Not refundable: change of mind, redeeming twice by mistake, not knowing how to use it (ask us anytime), using it in software the shop doesn't say it supports (e.g. items made for Roblox Studio on a computer)
- We usually fix the file first. If we can't fix it within 7 days, you get a full points refund
- After a refund, your download access for that item is removed
💳 Top-ups (PromptPay QR)
- Slips are checked automatically, so points usually arrive instantly
- Paid but no points or paid twice by accident: send the slip within 30 days. We'll check our account and add the points or refund to the account you paid from
- Topped up but haven't used any points and want your money back: tell us within 7 days of the top-up and we'll refund (promo bonus points are removed)
- Points already spent can't be turned back into money
- Points only work on this site. They can't be cashed out, transferred to others or used elsewhere
- Users under 18 should ask a parent before topping up. If a parent didn't agree, contact us within 7 days to refund the unused amount
🎟️ Free points (activities / codes / prizes / invites)
- Free points have no cash value and can't be refunded as money
- If points were earned by cheating (bots, fake accounts), we may remove those points and suspend the account
📮 How to request a refund
- Message an admin on Discord or see the Contact us page
- Tell us: the email you sign in with, the item name or the slip, and the problem (screenshots help)
- We reply within 3 days · money refunds are sent within 7 days after we agree
- We will never ask for your password, OTP code or card number. Anyone who does is not an admin
We may update this policy and will show the date above · See also: Privacy policy